Terms of service
1. General information
This website is operated under the brand Velvet Maeve.
These Terms of Service govern your use of our website and any purchases made through it. By accessing our website or placing an order, you agree to these Terms of Service and to the other policies available on our website, including our Privacy Policy and Refund Policy.
Our store uses the Shopify e-commerce platform to offer and sell our products and services.
2. Use of the website
By using this website, you confirm that you have the legal capacity to make purchases under applicable law.
You may not use our website or services for any illegal or unauthorised purpose, to infringe the rights of others, or to introduce viruses, malware or any other code that could affect the operation or security of the website.
We may suspend or restrict access to the website in the event of fraudulent or abusive use, or use that breaches these Terms.
3. Products
We do our best to display our products' features, photos and colours as accurately as possible. However, colours may look different depending on your screen or device.
Some products may be available online only or in limited quantities. Product availability may change without notice. The key features of each product are shown on its product page before you confirm your order.
4. Prices
All prices are shown in New Zealand dollars (NZD) and include GST.
The price that applies is the one shown on our website at the time of your order. We may change our prices at any time. Price changes will not affect orders that have already been confirmed, except in the case of an obvious error and within the limits allowed by law.
Any additional charges that apply to your order are shown before you confirm payment.
5. Orders
To place an order, you must provide accurate, complete and up-to-date information.
An order is placed once the checkout process is complete and payment has been accepted. After placing your order, you will receive a confirmation at the email address you provided.
We may cancel or refuse an order where there is a legitimate reason, including suspected fraud, incorrect payment details, product unavailability or an obvious error in a product or its price. If a paid order is cancelled, the amount paid will be refunded in accordance with applicable law.
6. Payment
The available payment methods are shown at checkout. Payments are processed by secure payment providers.
You agree to provide accurate payment information and to use only a payment method you are authorised to use.
7. Delivery
Delivery conditions, estimated times and any charges are shown on our website or during checkout. You are responsible for providing an accurate and complete delivery address.
If there is a problem with the delivery of your order, please contact our customer service team.
8. Returns and refunds
The conditions for returns and refunds are set out in our Refund Policy, available on our website.
Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
9. Faulty or non-conforming products
If a product you receive is faulty, damaged or does not match your order, please contact our customer service team. Such products will be handled in line with your rights under New Zealand consumer law.
10. Accuracy of information
We try to keep the information on our website accurate and up to date. However, typographical, technical or pricing errors, or errors in product descriptions, promotions, availability or features, may occasionally occur.
We reserve the right to correct such errors as soon as they are identified and, where necessary, to contact the customer concerned.
11. Intellectual property
The content on this website, including text, photographs, graphics, logos and designs belonging to Velvet Maeve or used with permission, is protected by applicable intellectual property rights.
Any unauthorised reproduction, distribution, modification or use of this content is prohibited, unless authorised in advance or permitted by law.
12. Third-party services and links
Our website may use or contain services, apps or links provided by third parties. These services may be subject to their own terms and privacy policies.
We are not responsible for the content or practices of third-party websites that are not under our control, subject to our legal obligations.
13. Personal information
The handling of personal information is governed by our Privacy Policy, available on our website.
14. Liability
We take reasonable steps to keep our website working properly and securely. However, we cannot guarantee that the website will always be available or completely free of technical errors.
Our liability is not excluded or limited where such exclusion or limitation is not permitted by law. These Terms do not affect your statutory rights as a consumer.
15. Prohibited uses
You may not use our website:
- For illegal or fraudulent purposes.
- To infringe the rights of others.
- To transmit viruses, malware or other harmful code.
- To unlawfully collect personal information.
- To disrupt or compromise the security of the website.
- To send spam or carry out abusive automated activity.
We may suspend access to the website if these rules are breached.
16. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in force to the fullest extent permitted by law.
17. Governing law and disputes
These Terms are governed by the laws of New Zealand. Any dispute will be handled according to the jurisdiction rules provided by applicable law.
18. Changes to these Terms
We may update these Terms to reflect changes to our services, our practices or legal requirements. The version that applies to an order is the one in force when the order is placed. New versions will be published on our website with their update date.
19. Contact
If you have any questions about an order, our products or these Terms of Service, please contact our customer service team at support@velvetmaeve.com.